![]() ![]() ![]() ![]() With the reporting engine, managers can track the help desk team’s performance on the basis of technician information and an end-user survey summary. Support staff can view multiple monitors in a workstation and use a switch to toggle between screens. Community Announcements Product Blog Monitoring Central Geek Speak DevOps THWACK Tech Tips TechPod Support. THWACK Command Center DevOps What Were Working On Blogs. It allows network teams to store and share troubleshooting information such as screenshots and session records. DameWare Remote Support (DRS) DameWare Remote Everywhere (DRE) DameWare Mini Remote Control (MRC) Resources. We can support over 100 computers with two licenses, thats very cheap. Dameware’s ticketing system keeps track of support requests and lets IT staff add notes and assign tasks.ĭameware comes with a system information functionality which gathers data such as BIOS, device details, Windows event logs and updates. Pricing is based on concurrent use, at about 550 per year, per concurrent tech. A communication module enables IT teams to connect with end users and discuss issues via chat and VoIP. The application uses encryption protocols, two factor authentication and multilevel permissions to secure user data. Key features include remote access to sleeping/powered-off computers, system information and session details. Finally, Dameware Remote Everywhere is a robust cloud-based tool and provides a remote-access SaaS solution for enterprises. Dameware is a cloud-based tool that helps IT professionals deliver support and issue resolution remotely. ![]()
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